Help with FieldNari
A real person answers these. There is no ticket queue and no chatbot — you are writing to the people who build it.
Email: support@webnari.io
Phone / text: (561) 940-4343
Include your business name and the email address on your account, and if something went wrong, what you tapped just before it did.
Getting an account
FieldNari accounts are set up with you rather than sold from a form. Write to sales@webnari.io or use the form on the pricing page, and we’ll come back with a number for your shop and get you running.
If you work for a shop that already uses FieldNari, ask the owner to invite you — team members are added from the owner’s account, not by signing up separately.
Signing in
I can’t remember my password
Email support@webnari.io from the address on your account and we’ll send you a reset link. There is no self-serve reset in the app yet.
I signed in with Apple or Google
Use the same button you used the first time. Signing in with a different method creates a separate account, even with the same email address.
Working with no signal
FieldNari keeps the jobs you have already loaded readable when you lose service, so you can still look up an address, a scope or a phone number in a basement or out on the water.
It does not queue changes made offline. Punching the clock, adding a photo or editing a job needs a connection at the moment you do it — those actions are not held on the phone and replayed later. If something did not save, you will see it fail rather than find out days afterwards.
Permissions the app asks for
Every one is optional and asked for only when you use the feature. Declining disables that feature and nothing else. You can change any of them in iOS Settings → FieldNari.
| Permission | Used for |
|---|---|
| Camera | Photographing job sites and completed work |
| Photos | Attaching existing pictures to a job or quote |
| Contacts | Picking contacts to add as clients. Only the ones you tick are imported. |
| Location | One reading when you punch in or out. Never tracked in the background. |
| Notifications | Job and payment alerts |
Your data
Getting a copy
Write to support@webnari.io and we will send your clients, jobs, quotes, invoices and photos in a format you can open elsewhere. It is free, and you can ask at any time — not only if you leave.
Deleting your account
In the app: Settings → Delete Account. You will be asked to type your email address to confirm. This permanently removes your account and the records in it, and it cannot be undone — take an export first if you might want the history.
If you are a team member rather than the owner, deleting removes your own login only. The shop’s records belong to the owner and are not affected.
You can also ask us to delete it: email privacy@webnari.io from your account address. Full detail is in the privacy policy.
Billing
Plans are billed by us directly, not through the App Store, so there is nothing to buy inside the app. To change or cancel a plan, write to billing@webnari.io.
Reporting a security issue
Send it to security@webnari.io. We would rather hear about it early and awkwardly than late.
